Browsing by Author "Anthony, Jiju"
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The use and application of Ishikawa's seven basic tools in European organisations
McDermott, Olivia; Anthony, Jiju; Sony, Michael (Center for Quality, 2022)The objective of this research is to explore the statement of Dr Ishikawa that "95% of process problems can be rectified using the 7 Basic tools of Quality".This qualitative study utilising interviews found that only 15% ...