Browsing by Author "Al Dhaheri, Maha Khalifa"
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Assessing ISO 18404 standard applicability in the service sector: a qualitative study
Cudney, Elizabeth; Sony, Michael; Ramadan, Mariam Ali; Antony, Jiju; Al Dhaheri, Maha Khalifa; McDermott, Olivia; Cudney, Elizabeth A. (Emerald, 2024-01-18)This research aims to establish the applicability of the International Organisation for Standardisation (ISO) 18404 standard to the service sector, identify any required amendments and identify the critical success factors ...