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The importance of apology to mediation: A mixed-methods study of role, effectiveness and implications for practice
(Maynooth University, 2021)
This paper explores the role of apology in the resolution of conflict through mediation. The paper outlines the distinctive features of mediation that contribute to its unique potential to help restore relationships, with ...
Ahead of the tide: Exploring a unique change agenda at the Armada Hotel
(University of Galway, 2023-05)
This report presents a detailed analysis of a hotel case study. The Irish family-owned hotel gained media attention in late 2021/early 2022 for claiming to be undergoing a change process that would offer staff a better ...