Insights from preliminary analysis of online classroom chat logs during the COVID-19 pandemic
Date
2021-12-16Author
Lang, Michael
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Lang, Michael. (2021). Insights from preliminary analysis of online classroom chat logs during the COVID-19 pandemic. Paper presented at the AIS SIGED International Conference on Information Systems Education and Research, Austin, Texas, USA, 11-12 December.
Published Version
Abstract
This work-in-progress practice paper reports on the experiences of using Microsoft Teams to
teach a large postgraduate class on database systems during the 2020/’21 academic year, under
conditions when students and lecturers were in an enforced societal lock-down because of the
COVID-19 pandemic. The class was made up of 167 students of 12 different nationalities from
diverse backgrounds. Determined efforts were made to create an interactive online classroom
experience through the use of quizzes, practical demonstrations, worked examples, and live
discussion. The chat feature of Microsoft Teams was extensively used by students to pose and
answer questions, as well as to communicate with each other outside of class time. An analysis
of the chat log files is presented, looking at how factors such as gender and national culture
influenced behaviour, and also looking at how participation in the chat impacted upon the sense
of belonging and overall performance.